It’s hard to believe, but 2023 is just around the corner. And with it comes a whole new set of changes that will affect your business. But don’t worry – your customers won’t mind. Often, businesses are scared to make changes because they worry about losing customers. With this in mind, we’ve compiled a list of changes that your customers won’t mind in 2023.
AI Chatbots
Believe it or not, AI chatbots are becoming more and more popular. In fact, by 2023, it’s estimated that 85% of customer interactions will be handled by AI chatbots; that’s up from just 24% in 2017. So, if you’re not using AI chatbots yet, now is the time to start.
Above all else, your customers will appreciate the quick and easy customer service that they provide. For example, if they have a problem at 2am, they can just hop on your website and chat with a chatbot instead of waiting for business hours. Likewise, they can get answers to simple questions quickly and easily without having to wait on hold or talk to a human. So long as there’s still an option to talk to a member of your team with more serious problems, people don’t mind not talking to humans at the first point of contact.
Outsourced Call Centers
Outsourcing your call center overseas can be a great way to save money, and your customers likely won’t even notice. They’ll still be getting the same high-quality service they’re used to, just from a different location. And as long as your team is available to answer more complex questions, your customers will be happy.
These days, more efficient solutions and smart automation technologies are taking the place of tasks that used to be done by human beings. The changes might not be obvious to your customers, but they make a difference to your bottom line. For example, https://straightsource.com/ has lots of effective solutions to help businesses in 2023.
Self-Service Options
Customers today are used to being able to do things themselves, without having to interact with a human being. This trend is only going to continue in the coming years, so your business must offer self-service options. This could be anything from an automated phone system to a chatbot on your website (as discussed). The goal is to make it as easy as possible for customers to get the answers or help they need without having to wait on hold or talk to someone in person.
Green Missions
More and more businesses are being held accountable for their environmental impact, and customers are taking notice. In 2023, being eco-friendly will be a must for any business that wants to stay relevant. If you haven’t already, now is the time to start thinking about how your business can reduce its carbon footprint.
Some easy ways to make your business more green include:
- Using recycled or recyclable materials in your products or packaging
- Switching to energy-efficient light bulbs and appliances
- Encouraging employees to carpool, take public transportation, or bike to work
- Making it easy for customers to recycle your products
Even if some of these methods increase the prices of products, many customers won’t mind.
Conclusion
The world is changing, and so are customers‘ expectations. To stay ahead of the curve, businesses need to start making changes now. By implementing some of the suggestions above, your business will be well on its way to success in 2023 and beyond. If you’re worried about the reaction of customers, don’t be.
